Bot Interface

Privacy Policy

Last updated: July 07, 2025

AurInfer is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. This Privacy Policy applies to your use of our website www.aurinfer.com, applications, and AI-powered bot services for chatting, voice communication, gaming, and more (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

  • Account Information: We collect your name, email address, Discord ID, and other identifiers when you create an account or interact with our Services
  • Usage Data: We gather logs, analytics, and interaction data related to your use of our bots and dashboard, such as commands executed or bot configurations.
  • Payment Data: For subscriptions or premium features, payment information is processed securely via third-party providers (e.g., Stripe). We do not store sensitive payment details, such as credit card numbers.
  • Cookies & Technologies: We use cookies and tracking technologies for authentication, analytics, and enhancing user experience. You can manage cookie preferences through your browser settings.
  • Message Content: When a bot is mentioned in a Discord text channel, we retrieve the last five messages (not older than two weeks) for AI processing via our AurInfer API (v1/chat/completion). For slash commands like /ask, only the user-entered prompt text is processed. No message content is stored post-processing, and no data is used to train AI models.
  • Voice Chat Data: When a bot joins a voice channel via the /join command, it processes one speaker's audio at a time, transcribing it via ElevenLabs (if not supported by the selected AI model) and generating a response using a custom ElevenLabs voice. No audio recordings are saved or stored; audio is discarded immediately after the response is played
  • Discord Bot Tokens: If you create a bot with Discord integration, you may provide a bot token via our dashboard. Tokens are stored securely and encrypted, used only for hosting your bot instance, and never exposed to the front-end.
NOTE: We do not currently collect or store any discord bot tokens as we are currently in talks with discord team to confirm whether this practice is allowed or not.

2. How We Use Your Information

  • To provide, operate, and maintain the Services, including bot functionality, user accounts, and Discord integration.
  • To personalize your experience, such as tailoring bot interactions based on your settings or preferences.
  • To analyze usage patterns to improve our platform, features, and performance, without using message or voice data for AI training.
  • To ensure security, detect fraud, and prevent abuse, including monitoring bot interactions for compliance with our Terms of Service.
  • To communicate updates, offers, support, or service-related matters, with opt-out options for marketing communications.
  • To enable real-time voice and text interactions, processing message content or audio only as needed for bot responses, with immediate data deletion post-processing.
  • To host user-provided Discord bot instances securely, with opted-in functionality like welcome messages or custom triggers which require Server Members Intent and Message Content Intent respectively.
  • Comply with legal obligations and enforce our Terms of Service.

3. Data Sharing & Disclosure

  • We do not sell your personal data.
  • We share data with third-party service providers (e.g., ElevenLabs for voice transcription, Stripe for payment processing, or hosting providers) under strict confidentiality agreements to operate the Services.
  • We may disclose information if required by law, regulation, or legal process (e.g., in response to a court order or subpoena).
  • We may share data to protect our rights, property, or safety, or that of our users or others, including to prevent fraud or abuse.
  • In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, with safeguards to maintain your privacy.
  • Aggregated or anonymized data may be shared for analytics or research, ensuring no individual identification.

4. Data Security

  • We implement industry-standard security measures, including encryption, to protect your data during transmission and storage. For example, bot conversation data, custom configurations, and Discord bot tokens are encrypted to prevent unauthorized access.
  • Message content and voice audio are not stored post-processing and are discarded immediately after generating bot responses.
  • Discord bot tokens are stored securely, encrypted, and never exposed to the front-end, with access restricted to authorized backend processes.
  • Despite these measures, no internet transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

    • 5. Your Rights

    • Request access to the personal data we hold about you via your account dashboard or by contacting support@aurinfer.com
    • Modify or correct your personal information via your account dashboard or by contacting us.
    • Request the deletion of your personal data or bot data (e.g., character configurations).
    • Request an export of your bot's data, including settings and interactions, where technically feasible.
    • Opt out of marketing communications at any time by following unsubscribe instructions or contacting us.
    • Opt out of voice chat processing by adding yourself to the bot's Ignore List feature.
    • Revoke or remove your AurInfer character at any time via the dashboard, immediately deactivating the hosted instance.

    6. Children's Privacy

    • Our Services are not intended for children under 13 (or the minimum age of digital consent in your jurisdiction). We do not knowingly collect personal data from children under 13.
    • If we learn that such data has been collected, we will delete it promptly. Contact support@aurinfer.com if you believe a child under 13 has provided personal information.

    7. Message Content and Voice Chat Processing

    • Text Processing: When a bot is mentioned in a Discord channel, it retrieves the last five messages (not older than two weeks) for AI processing via our AurInfer API. Slash commands like /ask process only the user's prompt. Message Content intent is enabled only with user consent for features like mentions or custom word triggers. No message content is stored or used for AI training; it is discarded after response generation.
    • Voice Processing: For voice chats initiated via /join, the bot processes one speaker's audio at a time, transcribing it via ElevenLabs (if needed) and generating a response in 1–10 seconds using a custom ElevenLabs voice. No audio is stored; it is discarded immediately after playback. Users can opt out via the Ignore List.

    8. International Data Transfers

    • AurInfer Labs operates globally, and your data may be processed or stored outside your jurisdiction, including in the United States or UAE.
    • We ensure appropriate safeguards, such as standard contractual clauses, to protect your data during international transfers, complying with UAE's Personal Data Protection Law (PDPL) and applicable regulations like GDPR.

    9. Changes to This Policy

    • We may update this Privacy Policy to reflect changes in our practices, Services, or legal requirements. Updates will be posted on Privacy Policy with a revised “Last updated” date.
    • Your continued use of the Services after changes constitutes acceptance of the updated policy. We encourage periodic review of this policy.

    10. Contact Us

    For any questions about this Privacy Policy or to exercise your rights, contact us at support@aurinfer.com.

    AurInfer Labs ("AurInfer Labs," "we," "us," or "our") provides, owns, maintains, or operates certain software applications, including AI-powered bot creation and management tools for Discord, the website www.aurinfer.com, and related platforms (collectively, the "Services"). Information displayed, used, or collected through the Services, including emails, text messages, direct messages, bot interactions, or other communications, is referred to as the "Resources." We are committed to protecting your privacy and have created this Privacy Policy to inform you of our information collection, use, and sharing practices. This Privacy Policy explains how we collect, use, disclose, and safeguard information that may identify you, collected through the Services and/or Resources. By using our Services, you agree to the practices described in this Privacy Policy and our Terms and Conditions, as either may be amended from time to time. We collect Personal Information, such as your name, email address, Discord ID, and other identifiers when you create an account or interact with our Services, and payment information for subscriptions or premium features, processed securely via third-party providers (e.g., Stripe), though we do not store sensitive details like credit card numbers. We also collect Other Information, such as browser type, operating system, device identifiers, usage data (e.g., bot commands, dashboard interactions), and technical data like IP addresses or timestamps, which may be linked to Personal Information to enhance your experience or analyze trends. When a bot is mentioned in a Discord text channel, we retrieve the last five messages (not older than two weeks) for AI processing via our AurInfer API (v1/chat/completion), and for slash commands like /ask, only the user-entered prompt is processed; no message content is stored post-processing or used to train AI models. When a bot joins a voice channel via the /join command, it processes one speaker's audio at a time, transcribing it via ElevenLabs (if not supported by our AI model) and generating a response using a custom ElevenLabs voice, with no audio stored and discarded immediately after playback. If Discord permits, users may provide bot tokens via our dashboard for hosting custom bot instances, stored securely and encrypted, used only for opted-in features (e.g., welcome messages, custom triggers); however, we are currently in discussions with Discord and do not collect or store tokens. You may choose not to provide Personal Information, but this may limit access to certain Resources or features. We collect information you provide when creating an account, submitting a bot token (if permitted), making a purchase, or contacting us via support@aurinfer.com, and we collect data from your Service use, including device information (e.g., hardware model, operating system, device identifiers), log information (e.g., IP address, browser type, request timestamps), and usage data (e.g., bot interactions). We use this information to provide, operate, and maintain the Services, personalize your experience (e.g., tailoring bot interactions), analyze usage patterns without using message or voice data for AI training, ensure security, detect fraud, communicate updates or offers (with opt-out options), enable real-time voice and text interactions with immediate data deletion post-processing, host user-provided Discord bot instances securely, and comply with legal obligations and platform specific rules such as Discord's Developer Policy. We do not sell your personal data but may share it with third-party service providers (e.g., ElevenLabs, Stripe) under strict confidentiality agreements, disclose it if required by law (e.g., court orders), or share it to protect our rights or prevent fraud. In a merger, acquisition, or asset sale, your data may be transferred with safeguards to maintain privacy, and aggregated or anonymized data may be shared for analytics. We implement industry-standard security measures, including encryption, for bot conversation data, configurations, and tokens, with message content and audio discarded post-processing and tokens never exposed to the front-end; however, no transmission or storage is 100% secure, and you are responsible for your account credentials. You may request access to your personal data, modify or correct it via your dashboard, request deletion of your data or bot configurations, export bot settings where feasible, opt out of voice processing via the Ignore List, opt out of marketing communications, or revoke your AurInfer character to deactivate hosted instances. Our Services are not intended for children under 13 (or the minimum age of digital consent in your jurisdiction), and we delete any such data promptly if collected, with parents able to contact support@aurinfer.com. For text processing, Message Content intent is enabled only with consent for features like mentions or custom triggers, with no data stored or used for AI training. For voice processing, audio is processed in 1–10 seconds and discarded, with opt-out via the Ignore List. AurInfer Labs operates globally, and your data may be processed outside your jurisdiction (e.g., UAE, United States), with safeguards like standard contractual clauses to comply with PDPL and GDPR. We may update this Privacy Policy, posted at Privacy Policy with a revised “Last updated” date, and your continued use constitutes acceptance. For questions or to exercise your rights, contact support@aurinfer.com.